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Privacy Policy Last updated: May 05, 2024 RENUE BY SCIENCE, LLC (“Renue By Science”, “we”, “our”, or “us”) has a longstanding commitment to safeguard the privacy of the information entrusted to us from health-care practitioners, patients, and customers who purchases, uses, or accesses any of our products or services, including mobile apps, software, platforms, and anything else we, our affiliates, and partners offer (the “Site”, “Products”, or “Services”). We operate the following websites: renuebyscience.com and mynadtest.com. The privacy principles and procedures set forth in this Privacy Policy are intended to tell users how this information is collected, used & distributed via our websites. It is a part of our Terms of Service, which you agree to by using the Site or purchasing Products. If you're not comfortable with how we use your information, please do not use our Site or Products. We do not and will not see any of your personal data. Types and Uses of Personal Information When a user visits one of our websites, information that personally identifies the user can be collected and processed by RENUE BY SCIENCE employees. Account information. Usually, the only information that will be collected is the user’s name, business address, mailing address, telephone number, fax number, e-mail address, and professional licensing information when this information is knowingly provided to us. Biomarker Test Data. Information can be collected as a result of the services or the products a user requests information about or purchases from us. By purchasing, accessing, and using our at-home test, with its accompanying dried blood spot collection kit and related platforms, applications, and services ("My NAD Test"), you agree to provide certain information and consent to our collection of that data. We may use your blood biomarker information in a de-identified, aggregated way for internal research. Self-Reported Information: If you buy our Services, we may also collect health, lifestyle, and biometric information, including, but not limited to, blood biomarker data, blood test results, height, weight, and ethnicity. Research Information. We may share anonymized data, including blood tests and self-reported details, internally or with our collaborative partners for research purposes. No identifying information is ever shared without your explicit consent. Website Activity Information. RENUE BY SCIENCE can collect or process personally identifiable information, such as a user’s Internet domain or IP address, as part of the normal operation of our websites, or during the normal course of a user’s activities on or use of our websites. In nearly all cases this data is collected or processed by, or transferred to, RENUE BY SCIENCE’s corporate headquarters. When a user visits our websites, the user is consenting to the collection, processing, transfer, or use of this information. If a user chooses not to consent to the collection, processing, transfer, or use of this information in this manner, then the user should not visit, or should discontinue visiting, our websites. Information Collected While Using the Site or Products Biomarker Testing Services: To participate in certain biomarker testing services, you'll need to purchase a test kit (or receive one as a gift). After receiving the kit, register for the service through our website and return the completed test kit following the instructions. During registration, you'll be asked to review our Informed Consent document outlining details of the service and data usage. You can also upload existing blood test results ordered by your doctor. Data Usage: Your provided biological sample will be analyzed to assess biomarkers related to aging and age-related diseases. You'll receive your test results as part of the service. We may use anonymized, aggregated data from your test for our research purposes (as described in the Informed Consent document). Gifting Services: Information you provide about a service recipient will only be used to deliver the gift. The recipient must register for the service themselves and provide their own biological sample or data (depending on the service) and consent. Their consent cannot be provided by someone else. We will not share any personal data of the recipient with you. Data Classification: Your personal data, including blood and biomarker data, will not be considered an electronic health record under this Privacy Policy and the Informed Consent document. Using Your Information for Research: If you're eligible, you'll have the opportunity to participate in our research projects. Importantly, we will only use this information for research studies with your explicit consent. This is entirely voluntary, and you can choose to withdraw at any time. Details on how your information might be used in research will be found in an IRB-approved Research Consent form you will be required to review and consent to before participation. Personal Information Shared with Third Parties Without obtaining a user’s express consent, RENUE BY SCIENCE will not sell, trade, or disclose a user’s personally identifiable information to any third party who might attempt to market products or services to the user. However, RENUE BY SCIENCE can disclose information to a third party who is used to assist carrying out a transaction for a user or providing a service to a user (for example, packaging, sending, or delivering a purchase or information to the user or clearing a credit card transaction). RENUE BY SCIENCE might be required to disclose information about the users of our websites as a result of a subpoena, a search warrant, or some other legal process authorized by a court of law. In addition, RENUE BY SCIENCE might disclose information about the users of our websites to a third party who is assisting us in conducting an investigation about unauthorized activity that constitutes a violation of the policies for using our websites, or when circumstances dictate the need to protect or defend our rights or property. How Your Test Information Will Be Shared We will never share your Test Information with any third party for research purposes without your explicit consent. If you choose to participate in our research, your Test Information will be de-identified to protect your privacy. This means we'll remove any details that could directly identify you, such as assigning a random ID in place of your name. Compliance with the California Consumer Privacy Act It is the policy of RENUE BY SCIENCE to comply with the California Consumer Privacy Act. As of January 1, 2020, residents of the State of California have the legal right to request that all of their personal data be deleted from RENUE BY SCIENCE ‘s databases, networks, and servers. RENUE BY SCIENCE considers personal data to be all personal information enumerated by the California Consumer Privacy Act, such as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, such as name, postal address, account name, email address, purchasing history, or other similar identifiers,” and all other personal information defined by the California Consumer Privacy Act. A California resident who wishes to request that their personal information be deleted from RENUE BY SCIENCE’s databases, networks, and servers should transmit such a request to support@renuebyscience.com. Only a resident of the State of California, or a person registered with the California Secretary of State authorized to act on a resident’s behalf, can exercise deletion rights under the California Consumer Privacy Act. RENUE BY SCIENCE cannot respond to a deletion request if we are unable to verify the identity of the person making the request. A request initiated from a customer account’s email address of record is considered sufficient verification. After receiving a request from a resident of the State of California for deletion of all personal information, RENUE BY SCIENCE’s Customer Service Department, Information Technology Department, and Marketing Department will delete all personal information within three business days of receiving the request. Security Measures RENUE BY SCIENCE regularly implements industry-recommended technological and operational security measures for the purpose of protecting personally identifiable information from unauthorized access, loss, misuse, alteration, or unintentional destruction. Although no security measure can absolutely guarantee against unauthorized uses, RENUE BY SCIENCE regularly reviews and updates our website security measures for the purpose of providing appropriate security measures for personally identifiable information. Access and Accuracy Because RENUE BY SCIENCE only wants to maintain accurate information about the users of our websites, any user can request to be provided the individual information that has been gathered about the user. Any user can contact RENUE BY SCIENCE (see the Contact Information section below), and, upon receiving proper identification information, RENUE BY SCIENCE will provide the user with the personally identifiable information that RENUE BY SCIENCE maintains about the user. If a user finds a factual inaccuracy, then the user can notify RENUE BY SCIENCE and the inaccuracy will be corrected. Data Retention RENUE BY SCIENCE will not retain a user’s personally identifiable information longer than is necessary for the purpose it was collected. Once that period ends, or if you request your data to be deleted, we'll take commercially reasonable steps to securely dispose of it. This includes: Electronically stored data (including backups) will be permanently deleted. Sensitive data (including backups) will also be permanently deleted electronically. Sensitive data in hard copy form will be shredded immediately if no longer needed. Hard copies of data will be shredded if not required for legal reasons. Information you've previously consented to for research cannot be removed from studies already completed using that data. Your data won't be included in any new research projects starting more than 30 business days after you close your account. (Allow up to 30 business days for your information to be fully withdrawn after account closure.) Children’s Privacy RENUE BY SCIENCE’s policy is that children under the age of 18 should not provide any personally identifiable information to a RENUE BY SCIENCE website without a parent’s or guardian’s consent. RENUE BY SCIENCE encourages parents and guardians to instruct children about the safe and responsible use of personally identifiable information on the Internet. RENUE BY SCIENCE will not knowingly collect, use, or disclose to any third party any personally identifiable information collected from children under the age of 18. Linked Websites RENUE BY SCIENCE can provide links from our websites to third-party websites not owned by RENUE BY SCIENCE However, because RENUE BY SCIENCE does not control these third-party websites, a user should always review the privacy policy of these linked third-party websites. RENUE BY SCIENCE is not responsible for the privacy policy or practices of linked third-party websites or for services controlled by other companies or organizations. Use of Cookies and Pixel Tags When a user browses this website, one or more temporary cookies can be placed on the user’s computer to help RENUE BY SCIENCE collect information to better understand the user’s interests and to better serve the user. Cookies are used on most major websites. What are “cookies”? Cookies are small bits of information stored by the user’s web browser’s software on the user’s computer’s hard drive or temporarily in the computer’s memory. Using cookies is an industry standard. Cookies enhance a user’s experience and access to information on a website. Cookies enable RENUE BY SCIENCE to recognize a user and personalize the user’s experience on the RENUE BY SCIENCE website. RENUE BY SCIENCE can use cookies for a variety of purposes including, but not limited to: e-commerce functions, to recognize user access or log-on privileges, to track usage and traffic patterns, to provide information and advertisements for goods or services that might interest a user based on the user’s use of a RENUE BY SCIENCE website, and to track the number of users who visit and use RENUE BY SCIENCE websites. Although most web browsers are initially set up to accept cookies, a user can decline the placement of cookies on the user’s hard drive by using the appropriate feature of the web browser’s software (if available) to delete cookies. A user can also refuse cookies as part of the web browser’s settings, but doing so might inhibit the ability to utilize many of the features on RENUE BY SCIENCE websites and other websites visited. In addition to using cookies, RENUE BY SCIENCE websites can employ “pixel tracking,” a common process used in connection with advertisements and/or internal tracking. Pixel tracking involves the use of pixel tags – an invisible tag that is placed on various pages of a website that tracks a user’s activity. Pixel tags are not visible to users and consist of a few lines of computer code. Pixel tracking measures the effectiveness of advertisements by compiling aggregate and specific usage statistics. RENUE BY SCIENCE can access pixel tags to identify the activities and interests that better enable us to match products, services, and offers to the user’s interests and needs. For example, if a user visits a RENUE BY SCIENCE website as a result of an advertisement on a third-party website, then the pixel tag will allow the advertiser to track that its advertisement brought the user to a website operated by RENUE BY SCIENCE. If a user visits a website or other online system operated by RENUE BY SCIENCE, and the user is linked to another website, then RENUE BY SCIENCE also is able to determine that the user was sent to and/or interacted with a third-party website. This data is collected for use in marketing and research. If a user wishes to opt-out of Google Analytics entirely when visiting a RENUE BY SCIENCE website or any other website that utilizes this service, or interest-based advertising, then visit the Network Advertising Initiative at: http://www.networkadvertising.org/choices. Or if a user wishes to specifically choose not to send information to Google Analytics about the user’s visit to an RENUE BY SCIENCE website, then the user can do so by going to: https://tools.google.com/dlpage/gaoptout. Contact Information Users can direct comments, complaints, or questions regarding this Website Privacy Policy to RENUE BY SCIENCE’s Information Technology Department at: support@renuebynature.com Modifications to Policy RENUE BY SCIENCE reserves the right to modify or update this Website Privacy Policy at any time with or without notice, and to make the modified or updated policy effective immediately for information we already have about users, as well as future information that we might obtain about users. RENUE BY SCIENCE always indicates below the date of the current Website Privacy Policy so users will know when it was last updated. To make this policy easy to find, the most current copy will be accessible from clicking the Privacy Policy link on the home page. Terms of Service Last updated: May 05, 2024 Agreement to Terms Welcome to My NAD+ Test (the "Service"), hosted by Renue By Science. These Terms of Service ("Terms") govern your access and use of our website located at mynadtest.com (the "Website") and the services offered through the Website, including the purchase of at-home NAD+ test kits and access to your test results (collectively, the "Services"). Please read these Terms carefully before using the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, you may not access or use the Services. No Medical Advice The Services and information provided on the Website are for informational purposes only and are NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Changes to Terms or Services We reserve the right to modify these Terms at any time. We will update the "Last Updated" date at the top of these Terms when changes are made. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes. Requirements The Services are intended for use by individuals who are 18 years of age or older. By using the Services, you represent and warrant that you are of legal age to form a binding contract with Renue By Science. Registration and Your Account Information You are required to create an account ("Account") to access certain features of the Services. You are responsible for maintaining the confidentiality of your Account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your Account or password. Personal Use Only The NAD+ test kits and Services are intended for personal use only and not for any commercial purpose. You may not resell or distribute the NAD+ test kits or your test results. Payment and Billing You agree to pay all fees associated with your use of the Services, including any applicable taxes. We may offer different payment methods and subscriptions for the NAD+ test kits. Please refer to the specific product information for details on pricing and subscriptions. Subscriptions Automatically Renew For subscription-based Services, your subscription will automatically renew at the end of the term unless you cancel it before the renewal date. You can cancel your subscription at any time by following the instructions in your Account settings or by contacting customer support. My NAD+ Test Refunds: Full Refunds Before Shipment: We offer full refunds for NAD+ tests if you cancel your order before the kit ships. Opened Kits: Opened kits are not eligible for full refunds. However, you can return them within 30 days of purchase for a partial refund (purchase price minus a $29 restocking fee). To do so, contact our customer support team (support@renuebyscience.com or toll-free number) to register the kit and get a return shipping label. No Refunds After Processing: Once your sample reaches the lab and processing begins, no refunds are possible. Limitations on your use of the platform You agree not to: Violate any applicable laws or regulations. Infringe upon the intellectual property rights of Renue By Science or any third party. Transmit any viruses, malware, or other harmful code. Disrupt or interfere with the Services or any servers or networks connected to the Services. Use the Services for any unauthorized or illegal purpose. Feedback You may provide feedback, comments, and suggestions to Renue By Science ("Feedback"). You acknowledge and agree that we may use your Feedback without any restriction or obligation to compensate you. Privacy Policy Our Privacy Policy describes how we collect, use, and disclose your personal information. You acknowledge that you have read and understood our Privacy Policy. Content Ownership and Use The Website and its content, including text, graphics, logos, images, and other materials ("Content"), are the property of Renue By Science or its licensors and are protected by copyright and other intellectual property laws. You may not use any Content without our prior written permission. Trademark Notices The trademarks, logos, and service marks displayed on the Website are our registered or unregistered trademarks (collectively, the "Trademarks"). You agree not to use the Trademarks without our prior written permission. Information Accuracy and integrity We strive to provide accurate and up-to-date information on the Website. However, we make no representation or warranty that the information on the Website is accurate, complete, or error-free. You are responsible for verifying any information before relying on it. Information on our platform from third parties reflects their views, not ours. Keep in mind that the information we provide, including any opinions, advice, or insights from external sources, is intended for general knowledge only. It should not be taken as medical advice or used for diagnosing or treating any specific health concern. We strongly recommend consulting a qualified healthcare professional familiar with your individual situation for personalized medical guidance. Updates and Changes to the Service We reserve the right to modify or suspend the Services, in whole or in part, at any time without notice. We will not be liable for any inconvenience, loss, or damage caused by such modification or suspension. Intended audience The Services are intended for users located in the United States. We make no representation that the Services are appropriate or available for use in other locations. Third party websites The Website may contain links to third-party websites. We are not responsible for the content or practices of any third-party websites. You access such websites at your own risk. No warranty THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RENUE BY SCIENCE DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Limitation of Liability RENUE BY SCIENCE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Indemnification You agree to indemnify, defend, and hold harmless Renue By Science, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or in connection with your use of the Services or your violation of these Terms. How to Submit a Copyright Claim If you believe that any Content on the Website infringes on your copyright, you may submit a notification of claimed copyright infringement to our designated copyright agent at [email protected] Applicable law These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. General These Terms constitute the entire agreement between you and Renue By Science with respect to the use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. How to contact Renue By Science You can contact us by email at support@renuebyscience.com Informed Consent Last updated: May 05, 2024 My NAD+ Test (the "Service") is hosted by Renue By Science (“Renue By Science”, “Renue”, “us”, “our”, or “we”) is committed to providing you with personalized insights into your NAD+ levels. To achieve this, we collect data about your use of our services. This Informed Consent Form explains how we use your data and your rights regarding its use. Please read it carefully and ensure you are comfortable with these terms. My NAD+ Test is an at-home dried blood spot testing kit that are used to measure your intracellular NAD+ levels. All dried blood spot samples are handled and analyzed by our experienced technicians at our lab in Jacksonville, FL. We collect the following data when you use our services: Information you provide, such as name, contact information, and health information relevant to NAD+ levels (optional). Data generated through your use of our services, such as results from NAD+ tests. How We Use Your Data We use your data for the following purposes: To report your NAD+ levels to you. We analyze your data to generate personalized reports and insights about your NAD+ levels. To improve our services. We use your data for internal analytics and research to improve the accuracy of our reports and the effectiveness of our services. To comply with legal requirements. We may use your data to comply with applicable laws and regulations. Sharing Your Data with Third Parties We will not share your data with any third party in a way that identifies you personally. However, in rare circumstances, we may need to share de-identified data with third parties for research or other legitimate purposes. Your Rights You have the following rights regarding your data: Access: You have the right to access your data upon request. Correction: You have the right to request correction of any inaccurate data we hold about you. Deletion: You have the right to request deletion of your data. However, please note that this may prevent us from providing you with all of our services. Withdrawal of Consent: You have the right to withdraw your consent for us to use your data at any time. Your Consent By using Renue By Science's services, you acknowledge that you have read and understood this Informed Consent Form and you consent to the collection, use, and sharing of your data as described herein. Your participation is entirely voluntary, and your consent does not waive any legal rights in the event of negligence or other legal issues by anyone involved in the study. Additionally, this consent form does not override any relevant federal, state, or local laws. Cost You are responsible for the cost of using our services. We do not accept insurance or payments from other payers. No Medical Advice The information and reports provided by Renue are for informational purposes only and should not be construed as medical advice. You should always consult with a qualified healthcare professional before making any decisions about your health. My NAD+ Test Refunds: Full Refunds Before Shipment: We offer full refunds for NAD+ tests if you cancel your order before the kit ships. Opened Kits: Opened kits are not eligible for full refunds. However, you can return them within 30 days of purchase for a partial refund (purchase price minus a $29 restocking fee). To do so, contact our customer support team (support@renuebyscience.com or toll-free number) to register the kit and get a return shipping label. No Refunds After Processing: Once your sample reaches the lab and processing begins, no refunds are possible. Changes to Terms or Services We reserve the right to modify these Terms at any time. We will update the "Last Updated" date at the top of these Terms when changes are made. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes. Contact Us If you have any questions about this Informed Consent Form or your data privacy rights, please contact us at support@renuebyscience.com
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